Reliable Support & Maintenance for Business Peace of Mind
Ensure long-term success and confidence with Novatura's support and maintenance services. We're with you every step beyond launch.
Why Choose Novatura for Support?
Your Partner for Peace of Mind
At Novatura, finishing your project is just the beginning. Our support and maintenance packages are designed to build long-term partnerships and keep your business on track.
Proactive Monitoring
The best support is the kind that prevents problems before they happen. Our team can actively monitor your systems, identify issues early and respond before they impact your business.
Security to the Core
In today's digital world, security couldn't be more important. At Novatura, we prioritize the safety of your business with robust security measures and regular updates. It's not just about responding to threats, it's about protecting your entire business.
Our Support & Maintenance Offerings
- CORE
Issue Reporting & Diagnostics
We'll identify and resolve platform issues with fast, accurate diagnostics.
Monitoring, Technical Support
- CORE
Downtime Monitoring
24/7 monitoring for immediate downtime detection.
Monitoring, Technical Support
- CORE
SLA Response Time
Guaranteed <6 hour response during business hours.*
Monitoring, Security, Technical Support
- CORE
Software Updates
Monthly updates to keep your project secure and up-to-date.
Maintenance, Security
- CORE
Database Backups
Regular database backups to protect you from data loss.
Maintenance, Security
- CORE
SSL Certificate Management
Free SSL certificates, ensuring platform security and compliance.
Maintenance, Security
- CORE
WordPress Plugin Advice
Expert advice on WordPress plugin decisions and configuration.
Technical Support
- CORE
Performance & Speed Maintenance
Optimized performance and speed for a smooth, fast user experience.
Performance, Monitoring
- ADDON
Green Hosting
Switch to BCorp cloud and web hosting. Planet-first and eco-friendly.
Maintenance
- ADDON
Advanced System Monitoring
Real-time reporting of errors and performance, allowing proactive maintenance.
Monitoring, Performance, Security
- ADDON
Zero Downtime Deployments
Upgrade to ensure continuous service availability, even during updates.
Maintenance, Performance
- ADDON
SEO Auditing
Comprehensive SEO auditing to help improve search engine rankings and visibility.
Technical Support
- ADDON
Dedicated Channel Support
Have a Novatura team member join your Slack, Discord or Teams channels.
Technical Support
- ADDON
Priority Support Response
Accelerated response to technical issues for minimal disruption.
Technical Support
- ADDON
Out-of-Hours Support
Support for platform issues outside regular business hours.*
Technical Support
- ADDON
Third-Party Resolutions
Resolve issues with third-party systems and integrations as they arise.
Maintenance, Technical Support
- ADDON
WordPress Plugin Management
Management of updates, renewals, and configuration of WordPress plugins.
Maintenance, Technical Support
* Business hours are Monday - Friday, 09:00 - 17:00 GMT